SEVEE Care Pvt. Ltd. Privacy Policy

SEVEE Care Pvt. Ltd. (herein referred to as “we,” “our,” “us”), based in Ahmedabad, Gujarat, India, is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you avail our services online. By using our services, you consent to the practices described in this policy. 1. Information We Collect 1.1 Personal Information We may collect the following personal information from you: Full name, address, contact details, email address, date of birth, and gender. Health-related information, including mental health history and therapy records. Payment and transaction information such as credit/debit card details, etc 1.2 Automatically Collected Data Our platform may collect information automatically, including: IP address, browser type, device information, operating system, and session activity through the use of cookies and tracking technologies. 2. How We Use Your Information Information Shall be used for, Service Provision: To provide online counseling, therapy, and related services. Payment Processing: To process payments securely and manage your transactions. Communication:To update you and query resolutions Improvement: To analyze user behavior and improve our services. Legal Compliance: To comply with applicable Indian laws and to resolve disputes. 3. Sharing of Information We do not sell your personal data to third parties. However, we may share your data: With Service Providers: Third-party service providers, such as payment processors or IT service providers, may access your data to assist us in delivering services. For Legal Obligations: If required by law, we may disclose your personal data to comply with legal obligations or to protect our rights. With Your Consent: In any other circumstances, your data may be shared with your consent only 4. Data Security We take appropriate technical and organizational security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and absolute security of data can not be guarantee. 5. Retention of Information We retain your personal and sensitive information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it. 6. Your Rights Under Indian law, you have the right to: Access: You may request a copy of the personal data. Correction: You may request corrections to any inaccurate or incomplete information. Withdrawal of Consent: You may withdraw your consent for the collection or use of your data at any time. Deletion: You can request the deletion of your personal data, subject to applicable legal requirements. 7. International Data Transfers As we use third-party services like the Wix platform to host our website, your data may be stored and processed in countries outside of India. We ensure that adequate safeguards are in place to protect your personal information as required by Indian law. 9. Grievance Redressal For any privacy-related concerns or questions, you may contact our Chief Managing Officer (CMO) at connect@sevee.care. We are committed to addressing your concerns in a timely and transparent manner in accordance with Indian regulations. 10. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of our services following such changes constitutes your acceptance of the updated policy.