SEVEE Care Pvt. Ltd. Digital Service & Product Policies

SEVEE Care Pvt. Ltd. (“we,” “our,” or “us”) operates as a digital platform providing online counseling and related services. By purchasing our digital products or services, including counseling sessions, self-help packages, or any other digital materials, you agree to the following terms: 1. Licensing and Usage All digital products and services provided by SEVEE Care are for personal use only. The client receives a non-exclusive, non-transferable license to use the purchased product. Sharing, distributing or reselling of our digital product without written consent is strictly prohibited 2. Payment and Pricing All payments for digital products and services must be made upfront via our secure payment gateway. Prices are inclusive of applicable taxes unless otherwise specified. SEVEE Care reserves the right to adjust prices or offer promotional discounts without prior notice. 3. Refund and Cancellation As per SEVEE Care’s No Refund Policy, no refunds are provided for digital products such as counseling sessions, packages, or self-help content. However, cancellations and rescheduling can be made according to the terms outlined in our refund and cancellation policy. Users are responsible for managing their session bookings within the stipulated timelines, and any unused services within the service period will not be refunded. 4. Data Privacy SEVEE Care Pvt. Ltd. complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, regarding the collection, use, and storage of personal information. Personal data collected during the registration process and use of our digital services is used solely to provide those services and to ensure user safety. For more details, refer to our Privacy Policy. 5. Support and Updates SEVEE Care will provide limited support for technical issues related to accessing digital services. For help, users can contact us at connect@sevee.care. Any updates or enhancements to the digital products will be communicated as part of the service, unless the user has purchased a one-time product. 6. Limitation of Liability SEVEE Care Pvt. Ltd. makes no warranties regarding the functionality or uninterrupted access to its digital products or services. We will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. We are not responsible for any promises or guarantees made by individual team members unless authorized in writing by SEVEE Care. 7. Recording and Intellectual Property Clients are strictly prohibited from recording, duplicating, or sharing any content (including but not limited to audio, video, or written material) from SEVEE Care sessions without prior written consent. SEVEE Care retains all intellectual property rights over its digital content, including therapy sessions, self-help materials, and any other resources provided. 8. Governing Law This Digital Product Policy is governed by the laws of India, including but not limited to the Indian Contract Act, 1872, and the Information Technology Act, 2000. Any disputes arising from this policy will be resolved under Indian jurisdiction. 9. Contact Information For questions or concerns regarding this Digital Product Policy, please contact us at connect@sevee.care. SEVEE Care Pvt. Ltd. Cookie Policy Updated on website - 4/6/25 SEVEE Care Pvt. Ltd. ("we," "our," or "us"), based in Ahmedabad, Gujarat, India, is committed to maintaining transparency and security in how we collect and use data on our website, www.sevee.care. This Cookie Policy explains what cookies are, how we use them, and your options regarding their use. By continuing to use our website, you agree to the terms outlined in this policy. 1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences over time, enabling enhanced functionality and a better browsing experience. Cookies may also track certain behaviors and settings, allowing websites to personalize services and provide analytics. 2. How We Use Cookies SEVEE Care Pvt. Ltd. uses cookies for the following purposes: Essential Cookies: These cookies are necessary for the basic functionality of our website, such as navigating pages and accessing secure areas. They do not store personal data and cannot be disabled in our system. Analytical and Performance Cookies: These cookies help us understand how users interact with our website by collecting information on pages visited, time spent, and any issues encountered (e.g., error messages). We use this information to improve website functionality and enhance the user experience. Functionality Cookies: These cookies allow our website to remember your choices, such as language preferences, and provide enhanced, more personalized features. Targeting and Advertising Cookies: SEVEE Care does not currently use cookies for marketing purposes or third-party advertising. Should this change, we will update this policy and seek your consent. 3. Third-Party Cookies We may use third-party service providers, such as analytics providers (e.g. Google Analytics), to assist in improving the functionality and performance of our website. These providers may set cookies on our behalf. We ensure that these third-party providers comply with Indian data privacy laws, including the Information Technology Act, 2000. 4. Your Cookie Choices You can control and manage cookies in various ways: Browser Settings: Most browsers allow you to view, manage, delete, and block cookies for a website. Please note that blocking certain cookies may impact the functionality of our website. Cookie Banner: Upon your first visit to our website, you will be presented with a cookie banner where you can choose to accept or reject non-essential cookies. By clicking "Accept," you consent to the use of cookies as outlined in this policy. 5. Data Protection and Privacy All data collected by cookies on our website is anonymized and used solely for improving user experience and website functionality. SEVEE Care Pvt. Ltd. complies with Indian privacy regulations and treats all data collected as per our Privacy Policy. 6. Updates to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. 7. Contact Us If you have questions regarding this Cookie Policy, please contact us at write@sevee.care.