SEVEE Care Pvt. Ltd. Privacy Policy

1. Information We Collect 1.1 Personal Information Full name, address, contact details, email address, date of birth, and gender Health-related information, including mental health history and therapy records ("Sensitive Personal Data") Payment and transaction information (processed via secure third-party payment gateways; we do not store full card details) 1.2 Automatically Collected Data IP address, browser type, device information, operating system, and session activity, collected via cookies and similar tracking technologies (see Clause 3, Cookies). 2. How We Use Your Information Service Provision: to provide online counseling and related services Payment Processing: to process payments and manage transactions Communication: to send updates and resolve queries Improvement: to analyze user behavior and improve our services Legal Compliance: to comply with applicable laws and resolve disputes We do not use your Sensitive Personal Data for any purpose beyond providing our services, unless you give separate, explicit consent. 3. Cookies 3.1 What Are Cookies Cookies are small text files stored on your device when you visit our website. They help us remember your actions and preferences over time, enabling enhanced functionality and a better browsing experience. 3.2 How We Use Cookies Essential Cookies: necessary for basic website functionality, such as navigation and secure areas. These do not store personal data and cannot be disabled. Analytical and Performance Cookies: help us understand how users interact with our website (pages visited, time spent, errors encountered), so we can improve functionality and user experience. Functionality Cookies: allow the website to remember your choices, such as language preferences, for a more personalized experience. Targeting and Advertising Cookies: SEVEE Care does not currently use cookies for marketing or third-party advertising. Should this change, we will update this policy and seek your consent. 3.3 Third-Party Cookies We may use third-party service providers, such as analytics providers (e.g., Google Analytics), to help improve our website's functionality. These providers may set cookies on our behalf and are required to comply with applicable data privacy laws. 3.4 Your Cookie Choices You can manage cookies through your browser settings, or via the cookie banner shown on your first visit, where you may accept or reject non-essential cookies. Blocking certain cookies may affect website functionality. 4. Consent for Sensitive Personal Data Because mental health information is treated as sensitive personal data, we obtain your explicit consent separately before collecting or processing it, distinct from your general consent to this policy. You may withdraw this consent at any time by contacting us, though this may limit our ability to continue providing services to you. 5. Sharing of Information We do not sell your personal data. We may share it only: With service providers: payment processors, IT/hosting providers, and similar vendors assisting us in delivering services, bound by confidentiality obligations For legal obligations: where required by law or to protect our legal rights With your consent: in any other circumstance, only with your explicit consent 6. Data Security We use appropriate technical and organizational measures, including encryption and secure servers, to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. 7. Data Breach Notification In the event of a personal data breach likely to affect you, we will notify you by email and, where required, the applicable data protection authority, in accordance with applicable law and within the timeframe it prescribes. 8. Retention of Information We retain your personal and Sensitive Personal Data only as long as necessary to provide our services or as required by law — generally, for the duration of your active engagement with us plus [X years] thereafter, unless a longer period is required for legal, regulatory, or dispute-resolution purposes. After this period, data is securely deleted or anonymized. 9. Your Rights Subject to applicable law, you have the right to: Access a copy of your personal data Correction of inaccurate or incomplete information Withdrawal of consent for collection or use of your data at any time Deletion of your personal data, subject to legal retention requirements Grievance redressal as described in Clause 12 If you are located outside India — including in the EU, UK, or California — you may have additional rights under your local law, such as data portability or objection to processing. We will honor such rights to the extent they apply. 10. International Data Transfers As we use third-party platforms (such as Wix) to host our website and deliver services, your data may be stored or processed outside India. We take reasonable steps to ensure such transfers are protected in accordance with applicable law. 11. Children's Data Our services are not intended for individuals under 18. Where a user under 18 accesses our services with verifiable parental/guardian consent, as permitted under our Terms & Conditions, we collect only the data necessary to provide the service and apply additional safeguards to that data. 12. Grievance Redressal For privacy-related concerns, contact our Grievance Officer: [Akshey Sharma] SEVEE Care Pvt. Ltd. Email: connect@sevee.care | WhatsApp: +91 97127 77330 We aim to acknowledge grievances within 48 hours and work toward resolution in a timely and transparent manner, in accordance with applicable regulations. 13. Changes to This Policy We may update this Privacy Policy from time to time. Material changes will be notified via the website or email, and continued use of our services after such changes constitutes acceptance of the updated policy.